Article summary: This guide explains how to configure and manage abuse reports within your network. By setting a dedicated report email address, administrators can directly receive and act upon reports regarding inappropriate content or user behavior.
1. Direct reporting flow
To ensure a safe and respectful environment, Speakap allows users to report content or other individuals directly from a post. They can click on the three dots shown on a piece of content or on a user’s profile and then report.
To provide network administrators with more control and faster response times, reports are sent directly to a designated email address within your organization. This allows you to handle internal moderation and disciplinary actions effectively without third-party involvement.
If you do NOT configure an email, these reports go to Speakap Support and will be routed to our primary contact.
2. Configuring the report abuse email
Network administrators must specify which email address should receive these alerts.
- Click on your profile photo and navigate to Network settings.
- Go to the Preferences section in the left-hand menu.
- Locate the Report Abuse Email field.
- Enter the professional email address (or a shared inbox address) where reports should be directed.
- Click Save.
3. Understanding report types
When a user submits a report, the designated administrator will receive one of two types of automated email notifications:
Type 1: Inappropriate user reported This email is triggered when a user reports a specific profile. It includes:
- The name of the person filing the report (the Reporter).
- A direct link to the profile of the user being reported.
- A request to review the user's standing in the network.
Type 2: Inappropriate content reported This email is triggered when a specific update, comment, or news item is reported. It includes:
- The name of the Reporter.
- A direct link to the specific piece of content.
- The reason or quote from the content that was flagged as inappropriate.
4. Best practices for moderation
- Set a shared inbox: If you have a large network, consider using a shared email address (e.g., moderation@company.com) so that multiple administrators can monitor and respond to reports.
- Timely response: Swiftly reviewing reported content helps maintain a positive community culture and prevents the escalation of workplace conflicts.
Confidentiality: Handle all reports with discretion to protect the privacy of both the reporter and the individual being reported, and be sure to follow company policy on such matters.