When you find a user is not receiving their invitation, you can check the following to check and help your user.
- If your network has the User Sync set up, check whether the user is in your HR file and is being sent over to us.
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Can you find the invitation in the Network settings?
If so, please have your user check their spam folder. Speakap sends secure emails to users, but sometimes these emails might end up in the spam folder.
The instructions for users to check why they have not received their invitation, can be found here.
If not, or the email is also not in the spam folder, please get in touch with Support via support@speakap.nl mentioning the user's full name and email address. We will check things from our side!