Online status
On the desktop version of Speakap you can easily see the online status of users in the chat. You will both see this in the chat itself, but you can also see statuses of the users you last had a conversation with in the right bar. There are three different statuses a user can have:
- Online: the user has Speakap open, either using it actively or in another tab. Displayed by a green dot.
- Do Not Disturb: the user is in "Do Not Disturb" mode. You will not see whether they are currently online or not. Displayed by a red dot.
- Offline: the user does not have Speakap open.
Please note that the dots only show for one on one conversations. When you open a group chat, you will see the amount of members of the chat, and how many are currently online. However, when you open the details of it, you will see individual user's status again!
Last online and the Activity Record & Control
Whenever you open a one on one chat conversation, you can see when a user was last online, unless they are currently online.
But if you want more information, the Activity Record is a tool to keep track of the activity of individual users on your platform. It tracks when a user has been online, for how long that user has been online, and on which platform the user has been online. Using this record, it’s possible to see how much time individual users have spent on Speakap on an individual day, or over a specific period of time.
Find out more about the Activity Record and how to use it here.