Article Summary: If your organization utilizes a custom branded (whitelabel) Android application, you hold a dedicated Google Play Developer account. Consequently, you will occasionally receive automated administrative emails directly from the Google Play Store. This guide clarifies which notifications require immediate action on your part and which ones are automatically handled by the Speakap team.
1. Emails requesting you to accept new Terms & Conditions
Google frequently updates its developer agreements, distribution guidelines, and privacy policies. If you receive an email stating that there are new Terms and Conditions (Ts&Cs) or policy agreements to review, you must take direct action.
Because your organization is the legal owner of the developer account, the Speakap team cannot legally accept these terms on your behalf.
- Action required: Log in to your Google Play Console at play.google.com/console using your organization's developer account credentials.
- Next steps: Follow the on-screen dashboard prompts to review and accept the pending agreements.
⚠️ Important: Failing to accept these mandatory terms within Google's specified timeframe can result in Google blocking future updates or compliance deployments of your custom mobile application.
2. Emails regarding app submission issues or warnings
Whenever the Speakap engineering team submits a new version of your whitelabel app or rolls out an update to the Google Play Store, Google's automated review systems scan the package. Sometimes, Google will automatically distribute warning emails regarding app submissions, target technical requirements, or SDK updates.
- Action required: Generally, no immediate action is required from you.
- Next steps: Our development teams actively monitor these submission streams and are most likely already aware of the warning and working on a resolution. However, to be absolutely certain, you are always welcome to forward the email to your dedicated Customer Success Manager (CSM) so they can double-check the backend status with our developers.