Summary: This guide is for new employees, frontline workers and mobile users trying to find and install their organization's custom branded Speakap app on their smartphones. It explains how to get around public app store search restrictions for iPhone users and highlights the quickest download routes for both iOS and Android.
iOS users: navigating Apple's unlisted app system
If you are searching the Apple App Store for your company's custom app and coming up short, don't worry, your phone isn't broken, and the app hasn't vanished!
Speakap uses Apple's unlisted app distribution framework for custom corporate applications. This means the app is completely live and secure, but it is intentionally hidden from public App Store keyword searches to protect organizational privacy. Because manual searching will not work, you can reach the hidden download page using any of these three direct methods:
- The sign-up link: Check your personal or corporate inbox for the official activation email sent during your onboarding. This email contains a direct link that bypasses the public store front and takes you straight to the application page.
- Company QR codes: Many organizations post physical or digital onboarding posters in breakrooms or training portals. Scanning this QR code with your iPhone camera instantly launches the correct App Store download window.
- The mobile web browser redirect: Open Safari or Chrome on your iPhone, go to your company's Speakap web URL, and log into your account. The mobile website automatically shows a Download App banner at the top of the screen. Tapping it routes you directly to the unlisted page in the App Store.
Android users: direct and flexible downloads
Unlike on iOS, your custom company application is searchable in the Google Play Store. Simply open the store on your device, type your organization's custom network name into the search bar, and install it directly.
If you want to skip the search entirely, Android users have the exact same quick-access shortcuts:
- Tap the secure redirect link in your initial welcome sign-up email.
- Scan your company's official download QR code.
- Log into the web platform via a mobile internet browser and tap the automated installation prompt.
Frequently asked questions
Why can't I find my company's iPhone app when searching the App Store?
To maintain platform security, custom corporate applications are deployed as "unlisted apps". This setting hides them from standard public searches. Use a direct sign-up link, a company-provided QR code, or the redirect banner on the mobile web portal to reach the hidden download page.
Is the custom company app hidden in the Android Google Play Store?
No. The unlisted restriction only applies to Apple iOS devices. Android users can freely search for their company's network app directly in the Google Play Store, or use the web redirect shortcuts.
What should I do if I accidentally deleted my welcome email with the download link?
Open a web browser on your phone, go to your company's Speakap login page, and log in. An automated prompt will appear on your screen with a direct download link that takes you straight to the correct app store installation page.
Still stuck?
If you have tried the shortcuts above and still cannot get the app installed, reach out to your local manager first, or email us at support@speakap.com. Include your full name and the exact company name you work for, so we can send you the precise, direct download link for your corporate network.