Summary: Having trouble downloading the standard Speakap app or your company's custom branded app on your iOS device? This troubleshooting checklist helps you find the bottleneck and fix the installation error.
The iPhone troubleshooting checklist
Run through these checks to find out why your download is stuck:
- Do you have an active Speakap account? You need an active profile in Speakap to access your company's network, both before and after installing the mobile app. Note: you cannot always find the app by searching for it in the App Store.
- Are you logged into your Apple ID, and is the App Store active? To download any app, you must be logged into a valid Apple ID on your iPhone. Also check that the App Store is installed and not disabled by parental or corporate screen-time restrictions.
- Have you installed this app before, on this or another iPhone? Some enterprise white-label apps are distributed via Apple redeemable codes rather than the public App Store. These unique codes lock permanently to your personal Apple ID. If you have used this route before, you can redownload the app directly from your Apple purchase history, found in your App Store account settings.
- Did you receive a download link from your company? Depending on the deployment method your company uses, your onboarding package may include an enterprise download link sent to your email inbox. Check your spam folder if it has not arrived.
- Can you request a download link from the web network? Log in on your phone's browser (https://name.speakap.com) and click Download app to get a direct download link.
Still stuck?
Email us at support@speakap.com with these details so we can pick up your ticket right away:
- Your full name as it appears in your company records.
- The exact company or employer name you work for.
- If possible, a screenshot of the error message or loading screen you are seeing.