Summary: This guide is for all platform users and frontline employees who want to permanently delete their profile or remove their account. It explains why you cannot delete your own account, the role of network administrators, and the exact steps to take with your employer to close your account safely.
Account deletion limitations
If you are planning to deactivate your access, we are truly sorry to see you go and would deeply appreciate any feedback you can share on how we could have made your experience better.
When it comes to removing your account, please be aware of the following rules:
- No self-deletion: Individual users cannot manually remove their own accounts from a Speakap network owned by the organization that invited them.
- Administrative control: Users can only be deactivated and removed by an authorized administrator of your specific corporate network.
Recommended next steps
Because account profiles are tied directly to your employer's workforce directory, you must route your account removal request through your company's internal channels.
We suggest you contact a supervisor or your organization's HR department to start the process. When reaching out via email or your company's standard internal channels, ask that an administrator deletes your profile from the network directory.
Frequently asked questions
Can I delete my own Speakap profile from my mobile app or desktop settings?
No, you cannot remove individual accounts from a Speakap network on your own. Profile deactivations must be processed at the organizational level.
Who has permission to remove my account from the platform?
Your user account can only be removed by an authorized administrator of your network.
What should I do if I want my profile permanently closed?
Get in touch with a direct supervisor or your organization's HR department. Let them know you would like your account deleted, and they can complete the request through their administrative user management panel.
Still stuck?
Your network administrator is the right first stop for account removal. If you cannot reach them, email us at support@speakap.com with your full name and your company name, and we'll help you out.