Summary: This guide explains how to activate your Speakap account. Your registration process depends on how your organization chose to invite you: via a digital email or SMS link, through an automated HR/SSO system, or via a physical printed invitation.
1. Activating via email or SMS invitation
If your employer has your email address or mobile phone number on file, you will receive an invitation email or an SMS message containing a "Join now" activation link.
Step-by-step instructions (mobile and desktop):
- Open your email inbox or SMS messages and click on the activation link in your notification.
- Your default internet browser will open, and you will be prompted to choose a secure password. (Note: if your company uses Single Sign-On (SSO), you may bypass this step and be prompted to log in with your existing company credentials instead.)
- Note: if you already have a Speakap account tied to this primary email address, please select the "I already have an account" option instead.
- After registering your account, you will be automatically logged in.
App download: if you are activating on an Android or iOS device, you will be prompted to download the app. For the best experience, we highly recommend downloading the official mobile app from the Google Play Store or Apple App Store. We include links to these apps in the welcome email you'll receive after activating your account.
2. Activating via automated HR data (User Sync) or SSO
Depending on your company's technical setup, your account might be pre-configured using data from your HR Information System (HR-IS) or linked directly to your existing company logins.
- HRIS User Sync: your organization may automatically set your username and temporary password based on your HR data. For example, your username could be your Employee ID, and your temporary password might be your last name. Please check your company's onboarding documents to confirm your specific login format.
- Single Sign-On (SSO): you may be required to enter SSO credentials (a username and password) that your company has already provided for other software solutions. Simply enter your email or username on the Speakap login page, and you will be redirected to your company's secure login screen.
3. No email address or mobile number?
If your employer does not have your email address or phone number on file, you can still activate your account, for example with a printed invitation letter. For the full step-by-step instructions, including what to do if you forget your password later, see How to activate your account without an email address.
Still stuck?
First check with your manager or network admin that your invitation details are correct. If you still can't activate your account, email us at support@speakap.com with your full name, the company you work for, and a screenshot of any error you see, and we'll help you out.