Summary: This guide explains how to successfully activate a new Speakap account if you are already an active member of a different Speakap network. Because your web browser remembers your existing login session, clicking a new invite link can cause a false "invitation revoked" error. The quickest solution is to use an incognito or private browsing window.
1. Why does this happen?
If you already use Speakap for another organization, your web browser stores cookies that keep you logged in to that specific network.
When you receive a new invitation email for a different network and click the "Join now" button in a regular browser tab, your browser attempts to open the link using your existing session. Because the existing session belongs to a different network, the system gets confused. This often results in an error page stating that your "invitation has been revoked," or it may simply redirect you to your old Feed instead of the new activation screen.
(Rest assured, your invitation has not actually been revoked! It is just a browser cookie conflict.)
2. The solution: use an incognito or private tab
To bypass your existing browser cookies and start a fresh session, you need to open the activation link in an incognito or private window.
Step-by-step instructions:
- Open the invitation email or SMS containing your Speakap invite.
- Instead of left-clicking the green "Join now" button, right-click it (or long-press on a mobile device).
- Select Copy link or Copy link address from the menu.
- Open your web browser.
- Open a new Incognito Window (Chrome) or Private Window (Safari, Firefox, Edge).
- Paste the copied link into the address bar of the private window and hit Enter.
3. Complete your activation
Once the page loads in the private window, the system will properly recognize your new invitation without any cookie conflicts.
- Follow the on-screen prompts to activate your new account.
- Verify your profile details and set up your new password.
- Once activated, you can safely close the private window.
Tip: Going forward, you can use the Speakap mobile app to easily switch between your different networks without needing to log in and out repeatedly! You can do this by clicking 'Switch Network' after clicking your avatar or opening the menu in the apps.
Still stuck?
Email us at support@speakap.com with your network name, the email address your invitation was sent to, and a screenshot of the error, and we'll help you out.