Summary: Your primary email address can serve as your core identifier for the platform. This guide takes you through adding an alternative email address, confirming it via a validation email, and making the new address your primary login address.
Important account notice
Your primary email address is the exact address used to log into your Speakap network. When you change this setting, your login identifier updates automatically across all your desktop and mobile apps.
Note: you can only do this on desktop, not in the mobile apps.
Step-by-step instructions (desktop)
To update your primary email address, log into the platform using a web browser and follow these steps:
- Log in to your company network.
- Click your avatar in the top right-hand corner, then the gear wheel (Settings), then Personal Settings.
- Click the Contact tab at the top of the page.
- In the Email address section, click + Add alternative email address and enter your new email address.
- Turn on the Set as primary toggle next to your new email address.
- Click Send email. We’ll send a confirmation link to your new email address.
- Open the email in your new inbox and click Confirm email address.
- The platform opens in a new tab. Your new address isn’t primary yet, so go back to Settings > Personal Settings > Contact.
- Turn on the Set as primary toggle next to your confirmed email address, then refresh the page to see the change.
Your primary email address is now updated, and you must use this new address for all future logins.
Still stuck?
Email us at support@speakap.com with your network name, your current and new email address, and a screenshot of where you got stuck, and we'll help you out.