How do I change my primary email address?

Summary: Your primary email address can serve as your core identifier for the platform. This guide takes you through adding an alternative email address, confirming it via a validation email, and making the new address your primary login address.

Important account notice

Your primary email address is the exact address used to log into your Speakap network. When you change this setting, your login identifier updates automatically across all your desktop and mobile apps.

Note: you can only do this on desktop, not in the mobile apps.

Step-by-step instructions (desktop)

To update your primary email address, log into the platform using a web browser and follow these steps:

1. Log into your company network (https://name.speakap.com).
2. Click your avatar in the top right-hand corner of the screen, then the gear wheel (Settings), then Personal Settings.
3. In the settings screen, click the Contact menu option in the left sidebar.
4. Add your new email address in the field underneath Alternative email addresses.
5. Click the Edit button directly below the Primary email address header.
6. Click Send Confirmation mail.
7. Click Done and go to your new email inbox to find the validation message that was just sent to you.
8. Click the verification link inside that message to confirm your new email address. A new browser window will open automatically and show a management pop-up window.
9. In that pop-up, click Edit directly below the Primary email address header.
10. Click the Make primary button.

Your primary email address is now updated, and you must use this new address for all future logins.

Still stuck?

Email us at support@speakap.com with your network name, your current and new email address, and a screenshot of where you got stuck, and we'll help you out.