Summary: This guide explains how to fix the "Problem communicating with the server" error. The message usually appears on the login screen and stops you from signing in. The two most common causes are an unstable internet connection and a web browser that blocks third-party cookies.
1. Internet connection instability
A frequent cause of this error is a temporary hiccup in your local internet connection. It can happen on both Wi-Fi and wired connections.
Try the following:
- Improve the stability of your internet connection.
- Try accessing Speakap from a different location.
- Try logging in on a different device, for example switching from a desktop to a mobile phone.
- Try a different web browser.
- Try an incognito or private browser tab.
- If the issue persists across multiple devices on the same office network, ask your internal IT department to investigate the network's stability.
2. Third-party cookies blocked (web browser)
If you see this error on a desktop web browser, especially in an incognito or private tab, the cause is almost certainly your browser blocking third-party cookies. Adjusting your cookie settings will fix it.
How to fix this in Google Chrome:
- Open your Chrome Settings.
- Select Privacy & security.
- Click Third-party cookies.
- Enable the Allow third-party cookies option.
- Alternatively, you can keep cookies blocked but add an exception: click the Add button under Customized behaviors and add your specific Speakap network URL (e.g. https://yourcompany.speakap.com).
- Close the settings tab and refresh your browser.
How to fix this in Mozilla Firefox:
Firefox has a default cookie-blocking policy that may cause this error.
- Open the Firefox settings.
- Click Privacy & Security.
- In the "Custom box - cookies" section, set the blocking policy to Cross-site tracking cookies.
- Close the settings tab and refresh your browser.
Still stuck?
Email us at support@speakap.com with your network name, the device and browser you are using, and a screenshot of the error, and we'll help you out.