Summary: If your organization uses a custom branded (whitelabel) Android app, you hold your own Google Play Developer account, so you will occasionally receive automated emails directly from the Google Play Store. This guide explains which notifications need action from you and which ones the Speakap team handles.
Emails asking you to accept new Terms & Conditions
Google regularly updates its developer agreements, distribution guidelines, and privacy policies. If you receive an email saying there are new Terms and Conditions (Ts&Cs) or policy agreements to review, you must take action yourself.
Because your organization is the legal owner of the developer account, the Speakap team cannot legally accept these terms on your behalf.
- Action required: Log in to your Google Play Console at play.google.com/console with your organization's developer account credentials.
- Next steps: Follow the on-screen dashboard prompts to review and accept the pending agreements.
Important: failing to accept these mandatory terms within Google's specified timeframe can result in Google blocking future updates or compliance deployments of your custom mobile app.
Emails about app submission issues or warnings
Whenever the Speakap team submits a new version of your whitelabel app or rolls out an update to the Google Play Store, Google's automated review systems scan the package. Sometimes Google sends automated warning emails about app submissions, technical requirements, or SDK updates.
- Action required: Generally, no action is needed from you.
- Next steps: Our development teams actively monitor these submissions and are most likely already aware of the warning and working on a fix. To be absolutely certain, you are always welcome to forward the email to your Customer Success Manager (csm@speakap.com) so they can double-check the status with our developers.
Frequently asked questions
Do I need to act on every email from Google?
No. Emails about new Terms and Conditions or policy agreements need your action, because only your organization can accept them. Emails about app submissions or technical warnings are usually already being handled by Speakap.
Can Speakap accept Google's terms for me?
No. Your organization is the legal owner of the developer account, so only you can accept new agreements in the Google Play Console.
Still stuck?
Email your Customer Success Manager at csm@speakap.com with a copy of the Google email and your app name, and we'll check it for you.