Article Summary: You do not need an email address to use Speakap. If your employer doesn't have an email address for you, you can activate your account via SMS text message, a username and temporary password (HR/User Sync), or a printed invitation letter. This article explains all three methods.
Method 1: Activating via SMS (Text Message)
If your employer has your mobile phone number on file, you may receive an SMS text message with a secure activation link.
- Open your SMS messages and tap the "Join now" link in the text.
- Your browser will open and prompt you to choose a password for your account.
- Enter and confirm your new password, then tap Save.
- You will be automatically logged in.
Tip: For the best experience, download the official Speakap mobile app after activating.
Method 2: Activating with a username and temporary password (HR/User Sync)
Your company may have pre-configured your account using data from their HR system (also called HRIS or User Sync). In this case, your employer will provide you with a username and temporary password — for example, your employee ID as the username and your last name as the temporary password.
- On your computer or phone, open a browser and go to your company's Speakap address (e.g.,
https://yourcompany.speakap.com). - Enter the username and temporary password from your company's onboarding documents.
- Click Login.
- You will be immediately prompted to set a new, permanent password. Your new password must:
- Be at least 10 characters long
- Contain at least one uppercase and one lowercase letter
- Contain at least one digit or special character
- Once saved, you will be directed to your timeline.
Method 3: Activating with a printed invitation letter
If your employer has no digital contact information for you and does not use HR/User Sync, they will give you a physical printed invitation letter with your login credentials.
Step 1: Activate your account
- On your computer or phone, open a browser and go to the website printed at the bottom of your letter.
- In the Username field, enter the exact username from the letter.
- In the Temporary password field, enter the temporary password from the letter.
- If prompted, accept the Terms and Conditions.
- Click Activate your account.
Step 2: Complete your profile
- Check that your first and last name are correct and update them if needed.
- Set a new, permanent password. Your password must:
- Be at least 10 characters long
- Contain at least one uppercase and one lowercase letter
- Contain at least one digit or special character
- Re-enter your password to confirm it.
- Click Complete my profile.
Enabling password recovery (recommended)
After your first login, you may be asked if you want to add a personal email address. We strongly recommend doing this.
Adding a personal email means you can reset your own password if you ever forget it. If you skip this step, you will need to ask your manager or network administrator to issue a new temporary password or printed reset letter.
You can add a personal email address at any time in your account settings.
Frequently asked questions
I didn't receive an SMS — what should I do? Check that your employer has your correct mobile number on file. If the number is wrong, ask your manager or HR to update it and resend the invitation.
My invitation letter has been lost or damaged — what do I do? Ask your manager or network administrator to print a new one.
I entered my temporary password but it says it's incorrect. Temporary passwords are case-sensitive. Enter it exactly as it appears on the letter or in your onboarding documents. If it still doesn't work, ask your manager to issue a new one.
Can I still use Speakap without adding an email address? Yes. An email address is optional but recommended for self-service password recovery. Without one, you'll need your administrator's help to reset your password.
What if I forget my password and didn't add an email address? Contact your manager or network administrator. They can provide a new temporary password or a printed password reset letter.