How to activate your account without an email address

Article Summary: You do not need an email address to use Speakap. If your employer doesn't have an email address for you, you can activate your account via SMS text message, a username and temporary password, or a printed invitation letter. This article explains all three methods.

1. Method 1: Activating via SMS (Text Message)

If your employer has your mobile phone number on file, you may receive an SMS text message with a secure activation link.

Step-by-step instructions:

1. Open your SMS messages and tap the "Join now" link in the text.
2. Your mobile browser will open and prompt you to choose a password for your account.
3. Enter and confirm your new password, then tap Save.
4. You will be automatically logged in.

💡 Tip: For the best experience, download the mobile app after activating your account.

2. Method 2: Activating with a username and temporary password 

Your company may have pre-configured your account using data from their HR system (also called HRIS or User Sync). In this case, your employer will provide you with a username and temporary password, for example, your employee ID as the username and your last name as the temporary password.

Step-by-step instructions:

1. On your computer or phone, open an internet browser and go to your company's Speakap address (e.g., [https://yourcompany.speakap.com]
2. Enter the unique username and temporary password found in your company's onboarding documents.
3. Click Login.
4. You will be immediately prompted to set a new, permanent password. Your new password must meet the following parameters:
   • Be at least 10 characters long
   • Contain at least one uppercase and one lowercase letter
   • Contain at least one digit or special character
5. Once saved, you will be directed straight to your network timeline.

3. Method 3: Activating with a printed invitation letter

If your employer has no digital contact information for you and does not use automated HR/User Sync, they will hand you a physical printed invitation letter containing your temporary login credentials.

Step 1: Activate your account

1. On your computer or phone, open a browser and navigate to the website address printed at the bottom of your letter.
2. In the Username field, enter the exact username provided on the paper.
3. In the Temporary password field, enter the temporary password from the letter.
4. If prompted, review and accept the network Terms and Conditions.
5. Click Activate your account.

Step 2: Complete your profile

1. Check that your first and last name are correct, and update them if you find any typos.
2. Set a new, permanent password. Your password must be at least 10 characters long, contain at least one uppercase and lowercase letter, and include at least one digit or special character.
3. Re-enter your password to confirm it.
4. Click Complete my profile.

4. Enabling password recovery (Recommended)

After your initial login, the platform may ask if you want to link an email address to your profile. We strongly recommend completing this step.

Adding a (personal) email means you can independently reset your own password if you ever forget it in the future. If you skip this step, you will not be able to use self-service recovery; you will have to ask your manager or network administrator to manually issue a new temporary password or a printed reset letter whenever you are locked out.

Note: You can add or update an email address at any point down the line within your account settings.

5. Frequently Asked Questions (FAQs)

• I didn't receive an SMS, what should I do?
  Check that your employer has your correct mobile phone number on file. If the number is incorrect, ask your manager or HR department to update it in the system and resend your invitation.
• My invitation letter has been lost or damaged, what do I do?
  Reach out to your manager or network administrator and ask them to generate and print a new invitation letter for you.
• I entered my temporary password but it says it's incorrect. What's wrong?
  Temporary passwords are strictly case-sensitive. Enter it exactly as it appears on the letter or inside your onboarding documents. If it still fails, ask your manager to issue a fresh one.
• Can I still use Speakap without adding an email address?
  Yes, absolutely. Providing an email address is entirely optional, though highly recommended for self-service password recovery. Without one, you will always need your administrator's intervention to clear a locked account.
• What if I forget my password and didn't add an email address?
  Contact your manager or network administrator directly. They are equipped to provide you with a new temporary password or a printed password reset letter to restore your access.