Article summary: This guide details the step-by-step procedure for configuring a custom white-label domain name for your organization's Speakap network, including domain requirements and DNS configuration steps.
1. Domain Requirements & Constraints
Before starting the configuration process, you must select the specific domain path you want your employees to use. Speakap networks are restricted to a single custom domain, and for technical routing purposes, it must include a subdomain.
Domain Validation Examples
- Valid Structure: my.companyname.com (includes the my subdomain)
- Invalid Structure: companyname.com (root domains without a subdomain cannot be routed)
2. Step-by-Step Configuration Workflow
Setting up your custom domain requires coordination between your internal IT team and your Speakap support representatives. Follow these steps to complete the rollout:
- Select and Verify: Choose your target domain name ensuring it matches the subdomain constraint outlined above.
- Submit Request: Contact your dedicated Speakap representative or account manager and provide them with the exact domain name you want to use.
- Receive DNS Instructions: The Speakap technical team will provide you with a specific setup template and instructions detailing the exact Domain Name System (DNS) record parameters required from your side.
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Create the DNS Record: Log into your domain registrar or hosting provider's management console. Create the requested DNS record to point your chosen subdomain to the designated Speakap hosting IP address.
- Need a technical refresher? Check out GoDaddy's Beginner's Guide to DNS Records for a clear look at how entries operate. If you use a different hosting provider and need a hand, the Speakap team is happy to guide you.
- Finalize Setup: Once your IT team confirms that the DNS records have been successfully saved and published, notify your Speakap contact. Our team will finalize the routing details on our servers to complete the connection.
Once propagation is complete, your custom domain will point directly to your platform, allowing users to connect seamlessly via your corporate branded URL!