Welcome to Speakap’s new Knowledge Base, a place where you can store all relevant information, and organize it in pages, sorting them in categories and subcategories. This feature was created to provide a place for organizing knowledge, in an accessible, organized, and customizable fashion.
To find the Knowledge Base on your browser simply navigate to the button on the left side menu of the Speakap home. You will find yourself in the Home page of the Knowledge Base: on the left side navigation menu you can see the categories, on the main screen, you will see the latest articles featured.
Once you click within a category on the left side you will see first the articles within that category, then below the subcategories. You can also access the latest articles within that category in the main screen.
By clicking on a subcategory, you will see its list of articles on the left. Right as before, you can also access the latest articles within that subcategory in the main screen.
Once you have clicked into a subcategory or an article you can navigate back to the previous page by clicking on the arrow to the left of the category (or subcategory) title. You can also jump back using the breadcrumbs above the knowledge base header.
To create a category in the Knowledge Base you just need to click on the plus sign at the top right corner of the Knowledge Base navigation menu, next to ‘Home’.
Remember: Categories can only be created on desktop.
You will see a pop-up editing screen where you can choose the title for the category, you can pick a color and icon, you can select the audience, and add a description. Check out the image to look through your options!
The new category you created will be now in the list, which is sorted in alphabetical order.
Subcategories are very helpful to sort and organize information within a category. They also have the added bonus of the chance to pick a subset of the audience for their content. If, for instance, you want to create a general category for “HR” but have guidelines that vary by country, you could create subcategories such as “Germany”, or “Italy”.
Let’s have a look at how to do that:
- Click into the category
- Select the ‘+’ sign button next to the category title
- Click on ‘Add new subcategory’
At this point you will see a pop-up editing screen similar to the category one:
Here, when picking the audience you can choose to select between business units or groups within the larger selection of audience you picked for the category. For example, if you have the category “HR” it will be possible in the subcategory to just select the “Germany” business unit, as mentioned above.
It will not be possible however, for a subcategory, to select a larger audience than the one for the category in which it belongs. For example, in this case, you could not select the “Entire Network” or another department that is not part of HR, such as “Marketing”.
The same audience picking rules apply to articles within categories and subcategories.
Once created, the subcategory will be shown in the left side navigation panel under the articles of the category it belongs to.
You can add articles within a category or within a subcategory. Articles belonging to a category will show up above the subcategories in the left side navigation panel.
The process to create a new article within a category or subcategory is the same:
- Click into the category (or subcategory)
- Select the ‘+’ sign button next to the category (or subcategory) title
- Click on ‘Add new article’
Now you can select the title, cover, and audience for the article, and add and customize its content with a wide array of formatting options and attach images, videos, and files.
When creating an article, in the same way you can do so for a subcategory, you can select a smaller audience, compared to the subcategory one, to have access to the content of the article. Keeping with the example above, you will be able to select “Berlin” for an article published within the subcategory “Germany”, but not “HR”.
Users of your network will only see the articles they are allowed to based on the audience selection of each category, subcategory, and article.
Each network administrator is allowed to create, edit, and delete anything within the Knowledge Base.
Welcome to Speakap’s new Knowledge Base, a place where you can store all relevant information, and organize it in pages, sorting them in categories and subcategories. This feature was created to provide a place for organizing knowledge, in an accessible, organized, and customizable fashion.
Accessing the Knowledge Base
To find the Knowledge Base on your mobile simply navigate to the bottom right menu panel of the Speakap app. Here you will find the Knowledge base in the list of features.
On mobile, the Home page of the Knowledge Base contains the latest articles featured on the first screen, and the categories and subcategories are accessible by clicking on the topmost icon that says 'Home'. Once you click on it, it will show all the available categories, from which you can in the same way access subcategories and related articles.
Creating on the Knowledge Base
Creating and editing on the knowledge base is only possible on browser.