Even the best of us make mistakes sometimes, and even the most valuable information at one point in time may become obsolete, here is why we offer you the chance to edit and delete categories, subcategories, and articles within the Knowledge Base.
Editing a Category or a Subcategory in the Knowledge Base
To edit a category (or subcategory) simply click on the three dots in the top right corner of the header. Once you do so, the creation editor pop-up will show, and you can change anything you would like on this screen.
Why are some articles and subcategories unassigned?
When you are editing the audience of a category, to exclude members that are the sole audience for an article or a subcategory the articles or categories will not be deleted, but they will display an icon reminding you they are not available for any users, as they have no audience.
Deleting Content in the Knowledge Base
The process for deletion is the same: click on the three dots in the top right corner of the header.
Here, it is important to remember that if you are deleting a subcategory, all of the articles within it will be deleted, if you are deleting a category all of the articles within the category and all of its subcategories will be deleted.
To make sure you don’t delete content by mistake, you will see a pop-up message asking you to confirm whenever you are performing a delete action: