Article summary: Information can change, updates occur, and older documentation eventually becomes obsolete. This guide explains how to edit or delete categories, subcategories, and articles within your Knowledge Base, manage audience reassignment shifts, and understand how cascading deletion rules impact your content structure.
1. Editing a Category or Subcategory
If you need to update names, adjust descriptions, or modify structural settings, you can easily change your layout parameters on the fly.
- To edit an existing category or subcategory, navigate to its dashboard and click on the three dots icon located in the top right corner of the header.
- This action launches the creation editor pop-up window, where you can modify any of the existing properties or structural details on the screen.
- After the edit, you can also see when the last edit has been made and by whom.
2. Understanding "Unassigned" Content & Audience Shifts
When you modify the permitted audience of a parent category, it can cause unintended visibility gaps for the subcomponents nested beneath it.
- If you restrict a category's audience to exclude members who were previously the only target audience for a specific nested article or subcategory, that underlying content will not be automatically deleted.
- Instead, the platform will display a warning icon next to the affected items to remind you that they have no target audience and are completely unavailable to regular users.
- While an article remains "unassigned," it is completely hidden from standard network users and remains visible strictly to administrators. The platform highlights this status explicitly so you can locate and fix the assignment mapping quickly.
Note: our recommendation is to remove these unassigned articles to keep overview for admins preserved.
3. Deleting Content & Cascading Effects
To remove outdated or redundant materials, use the same navigation path as the editing flow by clicking the three dots icon in the top right corner of the header.
Because the Knowledge Base relies on a nested hierarchical tree structure, deleting a top-level container triggers a downward cascading deletion of all nested items:
- Deleting a Subcategory: Permanently removes the subcategory folder and automatically deletes all articles contained inside it.
- Deleting a Category: Permanently removes the main category folder, all of its subcategories, and every single article nested across those combined levels.
To ensure you do not destroy valuable corporate resources by mistake, the system automatically triggers a mandatory confirmation pop-up message whenever you click delete. You must intentionally confirm the prompt before the system permanently erases the content from your network.