Article Summary: This guide helps troubleshoot the most common reasons why you might be unable to publish a News item in Speakap. Issues usually fall into one of three categories: lacking the correct permissions, missing mandatory fields in the draft, or experiencing a file upload error.
1. Permission Restrictions
Unlike standard feed updates, the ability to post official News items is often restricted by network administrators to ensure only authorized personnel can send company-wide, business-unit-wide or department-wide announcements.
- How to tell: If you do not see the option to create a News item at all, or if the specific department or group you want to select as the audience is not available to you, you do not have the required permissions.
- The solution: You will need to contact your Network Administrator, HR department, or local manager to request that they either post the news item on your behalf or grant your account the appropriate posting permissions (via Network role, or as an organization or group admin). .
2. Missing Required Fields
If you are able to open the News creation screen but the Publish button is disabled (greyed out) or clicking it does nothing, you are likely missing a required piece of information.
Double-check your draft for the following mandatory fields:
- Title: Every news item must have a title entered in the top field. Make sure it's not including an uncommon character.
- Body Text: You must insert text into the main body of the article. A news item cannot consist of just a title or just an image.
- Audience: You must explicitly select who will receive this news. Check the "Audience" or "Publish to" section to ensure you have selected the entire network, an Organization (e.g., Business Unit, Location, Team, Department), or a specific Group or Groups.
3. File Upload Failures
If all required fields are filled out but the post still will not publish, a media attachment may be causing the issue.
- The issue: If you attempt to attach an image, video, or document to the news item, the system will prevent you from publishing if the file upload fails or stalls. Video uploads, depending on size, can take some time to upload and process before you are able to publish the news item.
- The solution: Check your internet connection. If the connection is stable, try deleting the attached file from the draft and re-uploading it. If the file is extremely large, consider reducing its size before trying again.