Article Summary: Whether you are a new Network Administrator, a local manager, or a frontline employee, getting familiar with Speakap's terminology will help you navigate the platform with ease. This glossary covers the core communication tools, advanced features, and administrative settings available on the platform.
Core Communication Features
- Feed: Your personal home screen where you can scroll through real-time updates, polls, news, and events targeted to you based on your group memberships.
- Updates: Standard posts shared on the timeline. When composing an update, you can add text, files, pictures, GIFs, and videos. By default updates trigger a push notification.
- News: Used for essential, need-to-know information that goes beyond regular timeline updates. Publishing a news item automatically triggers a push notification and an email alert to the selected audience. Admins can also add an "Acknowledged" button to track who has read the item. By default News posts trigger email and push notifications.
- Polls: A post type used to gather insights and make decisions by asking your colleagues a question. Polls can have between 2 and 25 answer options.
- Events: A tool to organize and plan gatherings. Events can be made public (inviting entire groups) or private (picking invitees one by one).
- Knowledge Base: A fully customizable, centralized library for your organization's resources, insights, and solutions. Information is organized into articles and sorted by Categories and Subcategories.
- Private Messaging (Chat): Direct messaging functionality that allows you to start 1-on-1 or group conversations with colleagues.
- Groups: Dedicated spaces intended for cross-functional communication or specific topics (e.g., "Photography Club" or "Store Managers"). Groups can be set to Public, Restricted, Private, or Secret visibility levels.
- Files: A centralized repository where documents and files are collected and sorted. You can access network-wide files or files specific to your local groups.
Advanced and Specialized Features
- Compass: Speakap's analytics and reporting dashboard. It provides detailed data to help you track network performance. The free version provides activation and usages rates, as well as device usage information. Compass premium is a paid advanced version that also provides user activity trends, content information and engagement scores (Updates, News, Events, Polls), and task usage. It also features a "Spotlight" section to help you identify your top-performing departments or groups based on interaction and retention.
- Task Management: A paid feature to manage and assign responsibilities across the network. Admins can assign tasks to single individuals or entire groups, set due dates, and add tags for easy sorting. Employees can track what is assigned to them, what is in progress, or what has been completed.
- Journeys: A paid learning and development tool used for onboarding, safety courses, and staff training. Journeys break down knowledge into digestible pages and can include quizzes at the end to test the reader's understanding.
- AI Assistant (@AI Speakap): An automated bot accessible via Private Messaging/Chat. You can ask the AI Assistant specific questions, and it will immediately generate answers based on the information written in your network's Knowledge Base. If the answer isn't in the Knowledge Base, the assistant will let you know.
- Automatic Translations: A paid add-on feature that automatically translates timeline content into the user's preferred language (based on their Speakap desktop settings or mobile device language settings).
Settings and Administration
- Network Settings: The central administrative hub where you can manage user invitations, create and assign roles, manage platform appearance (branding), and configure widgets.
- Organization Settings: The section where you manage the physical or structural hierarchy of your company. Here, you can define Business Units (e.g., regions, stores, or divisions) and Departments (e.g., teams or specific roles within a location).
- Personal Settings: Your individual configuration menu where you can update your contact details, adjust notification preferences (including setting a "Do Not Disturb" schedule), and manage privacy settings (like hiding your primary email address).
- Widgets: Small application modules that can be added to the network's appearance settings to show on the dashboard, such as the Birthday/Celebration widget or Recent Files.
- Support/Help Center: brings you to our support portal with tutorials and FAQs