Summary: If you are waiting to join your company's network but haven't received an activation link, the email may have been filtered or sent to an incorrect address. Follow this troubleshooting checklist to locate or re-request your invitation.
1. Troubleshooting checklist
Speakap sends secure automated emails to invite new users, but strict corporate filters or personal inbox settings can sometimes interfere with delivery. Please complete the following steps:
- Check your Spam/Junk folder: automated registration emails are occasionally misidentified as spam. Search your junk folders for an email from Speakap.
- Whitelist the sender address: add noreply@mail.speakap.io to your email client's safe senders list or address book contacts to prevent future system notifications from being blocked.
2. Coordinate with your network administrator
If you have verified your spam folder and still cannot locate the invite, the issue might be related to a typo or a pending status in the system.
- Verify your email address: contact your direct manager or internal platform administrator to double-check that they spelled your email address correctly in the user list.
- Request a new invitation: once your email spelling is confirmed, ask your administrator to trigger a fresh activation link.
Tip for admins: if you need a refresher on how to look up a user and re-send their invitation, please consult our admin guide on resending or deleting invitations: Resending or Deleting Invitations.
Still stuck?
First check with your manager or network admin, since they send the invitations. If the invitation still doesn't arrive, email us at support@speakap.com with your full name, the company you work for, and the email address the invite should go to, and we'll help you out.