Summary: As an administrator, you can manage pending user invitations by resending the activation email (a friendly nudge to join) or deleting it entirely to revoke the registration link. This guide covers managing individual pending invites.
How to resend or delete an invitation
If an employee can't find their original onboarding email, or if an invitation was sent by mistake, here's how to fix it:
- Log into your company's Speakap network.
- Click your avatar in the top right corner of the screen and open Network settings.
- In the menu on the left, select Invitations.
- Find the user's pending invite.
- Hover your mouse over the gear wheel icon next to the user's name to reveal the actions menu.
- Select Re-send or Delete, depending on what you need.
If the resent email doesn't arrive either, ask your employee to check their spam inbox and, if needed, add noreply@mail.speakap.io as a safe sender. For more troubleshooting, see Why did a new user not receive their invitation.
Managing multiple invites
Onboarding a large team and need to refresh many activation links at once? See Resending invitations in bulk.
Still stuck?
Email us at support@speakap.com with your network name and the invitee's email address, and we'll help you out.