Summary: Need to remind pending users to activate their accounts? You can resend all outstanding activation links at once. This guide explains how to do that for the whole network or just within a specific Business Unit or Local Department.
1. Before you start: the 7-day protection rule
Bulk reminders are a great way to boost adoption during rollouts or shift cycles. To prevent email flooding and keep deliverability high, there's one strict time rule:
The 7-day protection rule: the bulk resend only sends a new activation email to users who have not received an invitation within the past 7 days. Accounts that were invited or reminded more recently are skipped automatically. This keeps your email domain's credibility intact.
Need to remind just a few people? If you only want to refresh the link for one or two specific employees, see Resending or deleting invitations.
2. Resending for the whole network
To send a reminder to all eligible, non-activated accounts across your entire network:
- Log in to your Speakap network as a global administrator.
- Go to Network settings.
- Open the Invitations tab.
- Find the + Invite button in the top corner and click the three dots icon right next to it.
- Select Resend all invitations.
- A confirmation window appears; confirm to start the mailing in the background.
3. Resending for a Business Unit or Local Department
If your organization handles onboarding locally, you can limit the bulk reminder to one Business Unit or Department without touching the rest of the company:
- Log in and go to Organization settings.
- Browse or search your company structure to find the Business Unit or Department you want, and click to open it.
- Select its Invitations tab.
- Click the three dots icon right next to the + Invite button.
- Select Resend all invitations.
- Review and accept the confirmation prompt to send the localized reminder batch.
Still stuck?
Email us at support@speakap.com with your network name and which Business Unit or Department you're resending for, and we'll help you out.