Summary: Quizzes make Journeys interactive: they measure learning progress and test employee knowledge. This guide explains how quizzes work for participants, how to build questions, and where to find scores and CSV exports.
Plan your quizzes before launch: Once a Journey has been launched, quiz questions cannot be changed, added, or removed. Double-check your questions, answers, and correct-answer settings before you hit Launch.
How quizzes work for participants
When a participant reaches a quiz step in their Journey, they get immediate feedback:
- Real-time verification: After submitting an answer, the participant instantly sees whether it was correct.
- Incorrect answers: If they pick the wrong option, the correct answer is highlighted automatically to reinforce learning.
- Performance breakdown: After completing the Journey, participants see their final quiz score plus an overview of each question, showing their answers next to the correct ones.
Creating a quiz
Quiz questions are built right into the Journey content builder:
- On your Journey creation page, click the Add Question button at the bottom.
- Type your question into the main field.
- Add as many answer options as your question needs.
- Mark the checkmark icon on the left side of the correct answer to set the grading key.
Automatic saving: There's no save button. Just navigate back to the main Journey creation page, and your questions, answers, and grading keys save automatically. And remember: after launch, quiz questions are locked.
Tracking scores
Admins can review quiz results to evaluate training effectiveness and individual performance. To view individual scores, open the analytics popup for the Journey and click the Completed tab. This section gathers the results of every employee who has finished the module.
Downloading quiz data
Need records for compliance audits or external training files? Journey creators can export quiz data directly. Click the export option to download a CSV file with individual participant scores, results per question, and the exact date and time of completion.
Still stuck?
Email us at support@speakap.com with your network name and the name of the Journey, and we'll help you out.