Speakap Support
Platform Guide

Platform Guide

Covers how to use every core Speakap feature: posting Updates and News, running Events and Polls, managing Groups and Chat, building Journeys and Tasks, working with the Knowledge Base, uploading files and media, and reading Compass analytics.

Updates

How to post Updates
Text Formatting in Updates
Attachments in Updates
Managing an Update
Scheduling Updates and News Items
Unable to Post an Update to a Business Unit (BU), Department (LD), or Group

Home, Feed & Navigation

Speakap Home: Navigating the Feed
How does Speakap's search function work?
Locking a post
Pinning a post to the top of the Feed
How do I tag my colleague?
What happens when I delete content from Speakap?

See all 8 articles

See all 9 articles

Chat & Private Messaging

Chat and Private Messaging: Overview and Features
How do I remove someone from a group conversation?
How can I see when someone was last online?
Who can see my private messages?
How do I send a private message to a group?
How to change the name of a group conversation

See all 7 articles

Knowledge Base

Knowledge Base: Overview and Features
Editing and Deleting in the Knowledge Base
Formatting and Attachments in the Knowledge Base

Journeys

Journeys: Overview and Features
Completing a Journey as a Participant
How to Create a Journey
Quizzes in Journeys
Images, videos, and file attachments in Journeys
Formatting options in Journeys

See all 10 articles

Events

How to Create an Event
Managing and Interacting with Events
Editing and Deleting an Event
Cover Image, Pictures & Files in Events
Setting Personal Event Reminders
How to Get Speakap Events Added to Your Calendar Automatically

Groups

Groups: Types and Visibility Settings
Requesting access to a Group
Creating, Managing, and Deleting Groups
How to add an existing user to one or multiple groups
Troubleshooting: How a User Posted in a Restricted Area

Files, Images & Videos

Guidelines for Uploading Media and Files on Speakap
GIFs on Speakap
Files: Overview and Features
Video Transcoding and Quality Guidelines

Compass

Understanding Compass Analytics
What's Included in Compass Basic (Free Version)
Labels in Compass Analytics

Labels

Labels: Grouping Business Units into Regions