Summary: This guide covers everything you need to know before uploading images, videos, and documents to Speakap. You'll find the required image sizes, the supported file formats, and the maximum file sizes and upload limits for profiles, Updates, News, Events, Pages, Journeys, Tasks, and chats.
Profile and cover images
You can update your personal profile picture and background banner by clicking your name in the profile dropdown menu in the top right corner of the screen.
- Profile image: Click the circle in the center of your profile page to upload a picture.
- Requirement: Must be at least 250x250 pixels.
- Personal cover image: Click the camera icon in the top right corner of the default banner.
- Requirement: Must be at least 1120x400 pixels.
- News Update cover image: When drafting a News Update, click the camera icon in the top right corner of the editing screen to add a header banner.
- Requirement: Must be exactly 490x175 pixels.
Note: If you try to upload a personal profile or cover image below the minimum required resolution, an error message appears in the top right corner of your screen and the upload is blocked.
Supported file formats
Speakap supports a wide range of media and document formats across Updates, Events, News, Pages, Journeys, and Tasks.
- Images: JPEG, JPG, PNG, and GIF.
- Unsupported: SVG, HTML, and other web code formats are not valid for image fields.
- Videos: AVI, Flash Video (.flv, .f4v), Matroska (.mkv), MPEG-1, MPEG-2, MPEG-4 (.mp4, .m4v), MPEG-PS, QuickTime (.mov), WebM, and Windows Media (.wmv).
- Unsupported: 3GPP (.3gp), 3GPP2 (.3g2), and DV (.dif, .dv).
- Documents/Files: PDF, XLS, and DOC.
File size and upload limits
To keep the platform fast for everyone, uploads must stay within these limits:
| Media type | Maximum size limit | Maximum quantity limit |
| Images | Up to 256MB per image | Combined total of up to 100 files and images per post |
| Files/Documents | Up to 256MB per file | Combined total of up to 100 files and images per post |
| Direct post videos | Up to 2GB per video | Up to 5 video files per post |
| Attachment videos | Up to 256MB per video | Up to 5 video files per post |
Tip: For large video files, use a video compressor to reduce the file size before uploading. This speeds up both the upload and the background transcoding, without losing visible quality. It's also better for the people watching your videos.
Troubleshooting media issues
- Video fails to upload or play: If your video meets the file size and format requirements but won't load, check that your internet connection is stable and give the platform 30 to 60 minutes to finish processing in the background. The larger the video file, the longer the processing takes.
- Video is not embedding as a player: Speakap uses Embed.ly to handle embedded external media. For a link to show as a playable video rather than a static thumbnail, the video hosting platform must be registered as an official provider at embed.ly/providers/new. This is relevant when you share a link to a video (for example a YouTube link).
Still stuck?
Email us at support@speakap.com with the video or file you're trying to upload and a screenshot of the error, and we'll help you out.