Summary: Compass offers custom Labels in its filtering options, letting you group business units and departments together to tailor your data insights. This guide explains what these Labels are, how to filter by them, and how to get new ones set up.
Note: These Compass Labels are a different feature than the organizational Labels used to target News to multiple business units at once; for those, see Labels: Grouping Business Units into Regions.
What are Labels in Compass?
Labels let you customize your platform insights by grouping different organizational structures together based on your operational needs.
- Customized grouping: Labels bundle multiple business units and departments so you can review their collective performance. For example, a Label covering all the business units and attached departments in specific cities lets you instantly analyze and compare regional activation rates.
- Flexible terminology: While the system default refers to "business units" and "departments", these structural names can be fully customized within your network's Organization Settings to match your company's internal vocabulary.
How Labels are created: Labels in Compass are configured custom by Speakap for your organization. To request new Labels or changes to existing ones, email support@speakap.com.
Supported Compass features
Once created, your custom Labels are automatically added to the filtering options across the entire suite of Compass analytics tools:
- Dashboard & Spotlight: Streamline your high-level overview metrics.
- Activation & Retention: Track how well grouped or localized teams onboard and stay active over time.
- Interaction & Engagement: Measure platform participation and communication health across your grouped entities.
- Content & Tasks: Evaluate content performance and task completion rates for targeted regional or functional structures.
How to filter by Labels
To apply your custom Labels to any analytics view, use the filtering bar at the top of your dashboard:
- Go to your chosen feature page within the Compass module.
- Find the global filtering bar at the top of the screen.
- Click the dropdown directly next to the text label 'Showing:'.
- Select Labels from the dropdown choices.
- Review the list of custom Labels and select the relevant ones to update your dashboard insights.
Still stuck?
Email us at support@speakap.com with your network name and the Labels or grouping you'd like set up, and we'll help you out.