Summary: This article explains the difference between your network's display name and its domain URL (for example companyname.speakap.com). You can change the network name yourself at any time. A domain change needs help from Speakap and has some impact on your users.
1. Changing your network name
The Network name is the display name that appears within the platform and in communications. As a Network Administrator, you can change it at any time:
- Click on your profile photo and select Network settings.
- Go to the General tab.
- Find the Network name and description field and enter your new name.
- Click Save at the bottom of the page.
Note: If you have a custom whitelabel iOS and Android app, this does not change the app name in your app branding. For changes to your whitelabel apps, email technicalimplementations@speakap.nl.
2. Changing your domain name
The Domain name is the web address used to access your network (for example name.speakap.com). This field is locked in your settings because it involves backend routing.
To change your domain, email support@speakap.com. Our technical team will schedule and execute the change for you.
3. Important considerations for domain changes
We're happy to help with a domain change, but please keep these impacts in mind:
- Before launch: If your network is not yet live, changing the domain is simple and has no impact on the user experience.
- Post-launch: If your users are already active, a domain change will cause:
- Broken bookmarks: Browser bookmarks saved by employees using the old URL will no longer work.
- Old email notifications: Links in Speakap emails sent before the change will lead to error pages.
- Re-authentication: Users may need to log back into the mobile app and desktop platform using the new URL.
Best practice: If you change a domain post-launch, tell your employees via a News item a few days in advance so they can prepare to update their bookmarks.
Ready to request a change?
Email us at support@speakap.com with your network name, your current domain, and the new domain you'd like, and we'll take it from there.