How to remove a user from the network, business unit, department, or group

Summary: This guide is for admins who need to remove a user, either from the whole network or from a specific business unit, department, or group. It covers who has permission to do what, what the lock icon next to a user's name means, and the exact steps for each type of removal.

Who can remove whom

Before you remove anyone, check that your account has the right permissions:

• Network Administrators can remove users from the entire network, and from any individual business unit, department, or group.
• Local Managers can remove users only from the specific business unit or department they manage.
• Group Administrators can remove users only from the specific groups they manage.

The lock icon (User Sync)

If you see a small lock icon next to a user's name instead of a remove or settings button, that user is managed automatically by the User Sync connection with your company's HR or payroll system.

• Rule: users managed by User Sync cannot be removed manually inside Speakap.
• Solution: process the removal in your HR or payroll system. The change will sync to Speakap automatically during the next run.

Remove a user from the entire network

This requires Network Administrator permissions.

1. Log into your company's Speakap network.
2. Click the gear wheel icon at the top right of your screen.
3. Select Network settings and go to the Users tab.
4. Find the user you want to remove.
5. Click the settings icon (a gear wheel or three dots) to the right of the user's name.
6. Click Delete.
7. A confirmation pop-up appears. Click Remove to delete the user from the network.

Curious what happens to the account and its data after this? See What happens to an account when a user is deleted.

Remove a user from a Business Unit (BU)

This requires Network Administrator permissions, or Local Manager permissions for that BU.

1. Log into your Speakap network.
2. Click the gear wheel icon at the top right of your screen.
3. Select Organization settings.
4. Choose the Business Unit you want to manage (these may be labeled Divisions in your network).
5. Click the Users tab within that Business Unit.
6. Find the user you want to remove.
7. Click the settings icon next to the user's name.
8. Select Remove from business unit. (Network Admins will also see the option "Remove from network" here.)

Remove a user from a Department

This requires Network Administrator permissions, or Local Manager permissions for that Department.

1. Log into your Speakap network.
2. Click the gear wheel icon at the top right of your screen.
3. Select Organization settings.
4. Open the parent Business Unit and find the Department (these may be labeled Teams in your network).
5. Click the Users tab within that Department.
6. Find the user you want to remove.
7. Click the settings icon next to the user's name and select the remove option. (If a lock icon is shown, the user must be removed via your HR system and User Sync instead.)

Remove a user from a Group

This requires Network Administrator permissions, or Group Administrator permissions for that Group.

1. Log into your Speakap network.
2. Go to the Group you want to manage.
3. Click the Group settings icon (gear wheel) at the top right of the group page.
4. Open the Members tab.
5. Find the user you want to remove.
6. Click the 'X' icon next to the user's name to remove them from the group. (If the 'X' is replaced by a lock icon, the membership is managed by User Sync and cannot be changed manually.)

Still stuck?

Email us at support@speakap.com with your network name, the user you are trying to remove, and a screenshot of what you see, and we'll help you out.