Summary: This guide explains how to configure and manage abuse reports in your network. By setting a dedicated report email address, you can receive and act on reports about inappropriate content or user behavior directly, without third-party involvement.
1. How the reporting flow works
To keep your network safe and respectful, Speakap lets users report content or other people directly from a post. They click the three dots on a piece of content or on a user's profile and then choose to report.
To give you more control and faster response times, reports are sent directly to a designated email address within your organization. This lets you handle internal moderation and disciplinary actions effectively, without third-party involvement.
Important: If you do NOT configure an email address, these reports go to Speakap Support and will be routed to our primary contact.
2. Configuring the report abuse email
Network administrators must specify which email address should receive these alerts:
- Click your avatar and go to Network settings.
- Go to the Preferences section in the left-hand menu.
- Locate the Report Abuse Email field.
- Enter the professional email address (or a shared inbox address) where reports should be directed.
- Click Save.
3. Understanding report types
When a user submits a report, the designated administrator receives one of two types of automated email notifications.
Type 1: Inappropriate user reported. This email is triggered when a user reports a specific profile. It includes:
- The name of the person filing the report (the Reporter).
- A direct link to the profile of the user being reported.
- A request to review the user's standing in the network.
Type 2: Inappropriate content reported. This email is triggered when a specific update, comment, or news item is reported. It includes:
- The name of the Reporter.
- A direct link to the specific piece of content.
- The reason or quote from the content that was flagged as inappropriate.
4. Best practices for moderation
- Set a shared inbox: If you have a large network, consider using a shared email address (e.g. moderation@company.com) so multiple administrators can monitor and respond to reports.
- Respond quickly: Swiftly reviewing reported content helps maintain a positive community culture and prevents workplace conflicts from escalating.
- Stay confidential: Handle all reports with discretion to protect the privacy of both the reporter and the person being reported, and follow your company policy on these matters.
Still stuck?
Email us at support@speakap.com with your network name and a short description of the issue, and we'll help you out.