Summary: The best way to reach Speakap Support is through the Speakap Support Portal at support.speakap.com. With a portal account you can submit tickets, track their status, and view tickets submitted for your company. This article explains how to sign up, submit a request, and manage your support tickets.
Step 1: Create a Support Portal account
- Go to https://support.speakap.com/ and click Sign in.
- If you have contacted Speakap Support by email before, click Get a password. You will receive an email with a link to set a password for your existing account.
- If this is your first time contacting Support, click Sign up and complete the registration form.
- Check your inbox for a confirmation email with a link to create your password. If you don't see it, check your spam folder.
Password requirements for the Support Portal:
- At least 5 characters
- Fewer than 128 characters
- Must be different from your email address
Step 2: Submit a support request
- Once logged in, click Submit a request in the top-right corner of the Support Portal.
- From the dropdown menu, select the category that best describes your issue.
- Fill in the details of your request and click Submit.
Step 3: Track and manage your support tickets
- Click on your avatar (profile picture) in the top-right corner of the Support Portal.
- Select My activities from the dropdown menu.
- Under My requests, you can see all tickets you have submitted, including their current status.
- To view tickets you have been copied on, click the Requests I'm CC'd on tab.
- Click the title of any ticket to open it, read the conversation, and add new comments or replies.
In some cases, Speakap can extend your account access so you can also view support tickets submitted by others at your company. Contact Support if you need this.
Frequently asked questions
Do I need a Support Portal account to contact Speakap? A portal account is strongly recommended. It lets you track your tickets and gives the Support team better context to help you. You can also reach out by email, but creating a portal account is the preferred method.
I contacted Support by email before — do I need to sign up again? No. Click Get a password on the sign-in page and enter the email address you used previously. You'll receive a link to set a password for your existing account.
I didn't receive the password setup email. Check your spam or junk folder. If it's not there, try the Get a password flow again or contact your IT administrator to check if the email was blocked.
How do I check the status of my ticket? Log in to the Support Portal, click your avatar, and select My activities. All your submitted tickets and their statuses are listed there.
Can I see tickets submitted by my colleagues? Not by default. Contact Speakap Support to request extended access to your company's tickets.