Help Center

• Your Account, Preferences & App

  Features step-by-step instructions for account activation, profile and privacy customization, and comprehensive troubleshooting for login and app issues.

• Platform Guide

  Covers how to use every core Speakap feature: posting Updates and News, running Events and Polls, managing Groups and Chat, building Journeys and Tasks, working with the Knowledge Base, uploading files and media, and reading Compass analytics.

• For Network Admins

  Covers day-to-day network administration: managing users, roles and permissions, organisation structure, branding and appearance, menu and widget customization, and getting a new admin up and running.

• AI Features

  Covers setup and management of Speakap's AI-powered tools, including enabling the AI Assistant, understanding AI Credit usage, and configuring Automatic Translations and Google Translate for multilingual networks.

• IT Admin Setup

  Covers technical network setup for IT teams, including User Sync configuration, Single Sign-On and identity management, white label app publishing, third-party integrations, and domain whitelisting.

• For Developers

  Covers the Speakap Developer Portal, API integration guides, and application manifest setup for building on the Speakap platform.