Summary: This guide is for admins who oversee Journeys for onboarding, training, or change management. It covers the web admin panel, filtering your Journey overview, and who has permission to create and launch Journeys, including the limits for Group Admins.
Accessing the Journey admin panel
Employees can complete their Journeys on mobile, but all management happens on desktop. To open your admin view, log into Speakap in your web browser, click Journeys in the main menu, and select the Admin tab on the landing page header.
Tracking completion
The admin panel is your oversight portal once a Journey is live. You can monitor participant progress, see where people are stalling, check quiz scores, and export completion data as CSV files. For the full walkthrough of progress metrics, individual rosters, and exports, see Analytics in Journeys.
Filtering and organizing Journeys
Running multiple Journeys at once? Use the filter toggles on the Journey menu bar to keep your overview tidy:
| Filter category | Options | What you'll see |
| Ownership | Created by anyone | Every Journey built across your entire network. |
| Created by me | Only the Journeys you created. | |
| Status | Draft | Unpublished Journeys still being written or configured. |
| Active | All Journeys currently live for employees. |
Permissions: who can create and launch Journeys
Network Administrators
Network Admins can create and launch Journeys across the whole network. Want to let a non-admin (say, an assistant manager or operations lead) build Journeys too? Update their role:
- Click your avatar, go to Network Settings, and open Roles.
- Select the role you want to change.
- Go to the Journeys permission section and toggle on the ability to create, launch, and edit Journeys.
Group Administrators
Group Admins can create and launch Journeys automatically, no role update needed. There is one important limit:
Group Admin constraint: In the Select Recipients window, a Group Admin can only choose the groups (or people within those groups) that they manage. They cannot send Journeys to the wider network.
Frequently asked questions
Can I download a report showing who completed their Journey?
Yes. Open the Admin tab in the web Journeys panel, select your Journey, and export the completion data as a CSV file. Details in Analytics in Journeys.
Why can't a Group Admin select the whole company as a Journey audience?
Group Admins are restricted by design: they can only assign Journeys to the groups or members they manage.
Where do I give a non-admin employee permission to edit Journeys?
A Network Administrator handles this. On desktop, click your avatar, go to Network Settings, choose Roles, select the role, and enable the Journeys permissions.
Can I manage draft Journeys from the mobile app?
No. The Journey admin panel, including filters, role settings, and analytics, is web only.
Still stuck?
Email us at support@speakap.com with your network name and your admin role, and we'll help you out.